Working in retail means dealing with the occasional rude shopper, but most people eventually calm down and move on. But that wasn’t the case in this story. Two angry thrift store customers weren’t ...

PHILADELPHIA -- From theft to scanning errors, retailers are running into headaches with self-checkout after rolling out the technology aggressively over the last decade. Now, research finds another ...

In an effort to reduce costs and improve customer satisfaction, retailers have implemented self-checkouts in stores across the country. They have become increasingly popular, but some brands like ...

Fifteen minutes. That’s the maximum time 80 percent of consumers are willing to wait in checkout lines before abandoning their purchases, according to Waitwhile’s The State of Waiting in Line (2024).