Virtual reference services have increasingly become an integral component of academic libraries, offering researchers and students immediate, remote access to expert assistance. These services utilise ...

If you are thinking about or are in the early stages of building a virtual reference service for your library, implementing a Virtual Reference Companion (VRC) Resource is a great place to start. I ...

For years, we’ve been hearing that traditional library reference service is dead. In reality, reference just disappeared, like Jimmy Hoffa. But unlike in the case of Hoffa, no one in the library field ...

This is a time of transition in academic libraries. Core functions -- like reference services, collection development, and preservation -- are being rethought and redefined as libraries move from ...

This is a preview. Log in through your library . Abstract This exploratory study investigated the help-seeking preferences of library users at two large urban universities in Toronto. Reference desk ...

eBook lending for libraries is still an issue for many reading consumers, and frustration on both sides of this issue still plagues both libraries and publishers. While libraries are concerned with ...